Job Summary:
The Junior Technical Support – ICT is responsible for providing first-level technical assistance and support for computer systems, hardware, software, and network-related issues. The role involves responding to support tickets, troubleshooting basic ICT problems, and assisting with system maintenance and upgrades to ensure smooth and secure IT operations.
Key Responsibilities:
-
Respond to technical support requests from staff and students via phone, email, or ticketing system.
-
Troubleshoot and resolve issues related to desktops, laptops, printers, projectors, and basic networking.
-
Assist in the installation, configuration, and maintenance of software and hardware.
-
Provide support for internet connectivity, LAN/Wi-Fi issues, and email access problems.
-
Maintain inventory records for ICT equipment and coordinate with vendors for repairs or replacements.
-
Help set up ICT infrastructure for classrooms, labs, and events.
-
Ensure systems are regularly updated with security patches and antivirus protection.
-
Escalate unresolved issues to senior technical staff or IT administrators as necessary.
-
Assist in creating basic user guides or documentation for frequently asked technical questions.
-
Maintain logs of daily support activities and report recurring issues to the IT Manager.
Qualifications:
-
Diploma or Bachelor’s degree in Computer Science, IT, or a related field.
-
0–2 years of experience in a similar IT support or helpdesk role.
-
Basic knowledge of Windows/Linux OS, MS Office, networking, and troubleshooting tools.
Key Skills:
-
Good problem-solving and analytical skills
-
Strong communication and interpersonal abilities
-
Customer service orientation
-
Ability to multitask and handle routine IT support requests efficiently
-
Willingness to learn and adapt to new technologies