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Client Relationship Executive

coimbatore, India

 

Key Responsibilities:

  1. Client Management: Build and maintain strong relationships with clients to ensure long-term satisfaction and retention.
  2. Account Coordination: Act as the main point of contact between the company and clients, addressing inquiries, concerns, and feedback promptly.
  3. Service Delivery: Ensure timely and accurate delivery of products or services to meet client expectations.
  4. Upselling and Cross-Selling: Identify opportunities for upselling and cross-selling additional services or products.
  5. Client Reporting: Provide regular updates to clients on project progress, performance metrics, and any changes in service.
  6. Problem Resolution: Address and resolve client complaints or issues effectively and efficiently.
  7. Client Onboarding: Assist with the onboarding of new clients, ensuring a smooth and seamless experience.

Qualifications:

  • Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
  • Experience: 1-2 years of experience in client-facing roles, preferably in customer service, sales, or account management.
  • Communication Skills: Excellent verbal and written communication skills.
  • Customer-Focused: Strong interpersonal skills with a client-centric approach.
  • Problem-Solving: Ability to handle challenging situations and resolve issues with tact and professionalism.
  • Sales Aptitude: Ability to identify and capitalize on sales opportunities to grow client accounts.
  • Organizational Skills: Strong time management and multitasking abilities to handle multiple clients effectively.