Client Relationship Executive

Key Responsibilities:

1. Client Management: Build and maintain strong relationships with clients to ensure long-term satisfaction and retention.
2. Account Coordination: Act as the main point of contact between the company and clients, addressing inquiries, concerns, and feedback promptly.
3. Service Delivery: Ensure timely and accurate delivery of products or services to meet client expectations.
4. Upselling and Cross-Selling: Identify opportunities for upselling and cross-selling additional services or products.
5. Client Reporting: Provide regular updates to clients on project progress, performance metrics, and any changes in service.
6. Problem Resolution: Address and resolve client complaints or issues effectively and efficiently.
7. Client Onboarding: Assist with the onboarding of new clients, ensuring a smooth and seamless experience.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
• Experience: 1-2 years of experience in client-facing roles, preferably in customer service, sales, or account management.
• Communication Skills: Excellent verbal and written communication skills.
• Customer-Focused: Strong interpersonal skills with a client-centric approach.
• Problem-Solving: Ability to handle challenging situations and resolve issues with tact and professionalism.
• Sales Aptitude: Ability to identify and capitalize on sales opportunities to grow client accounts.
• Organizational Skills: Strong time management and multitasking abilities to handle multiple clients effectively.