Job Summary:
We are looking for a motivated and customer-focused Customer Support Executive to handle customer queries, resolve issues efficiently, and provide an excellent customer experience across various communication channels (phone, email, chat, etc.).
Key Responsibilities:
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Respond promptly to customer inquiries and provide accurate information.
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Resolve product or service issues by clarifying complaints and determining solutions.
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Maintain a high level of professionalism and empathy while interacting with customers.
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Keep records of customer interactions, transactions, feedback, and actions taken.
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Coordinate with internal teams to resolve customer concerns efficiently.
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Follow up to ensure customer satisfaction and proper resolution.
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Meet performance metrics such as response time, customer satisfaction, and issue resolution.
Qualifications & Skills:
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Bachelor’s degree in any field.
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0–3 years of experience in a customer support or service role (freshers welcome).
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Excellent communication and interpersonal skills.
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Problem-solving mindset and attention to detail.
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Proficient in MS Office and CRM tools.
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Ability to work in a fast-paced and team-oriented environment.