Job Summary:
We are seeking a proactive and customer-focused Customer Success Executive to ensure customer satisfaction, drive retention, and build long-term relationships. The ideal candidate will act as a key point of contact, helping customers maximise the value of our products/services.
Key Responsibilities:
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Serve as the primary point of contact for assigned customers post-sales.
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Onboard new clients and ensure smooth implementation and adoption.
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Monitor customer usage and satisfaction metrics.
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Proactively identify and resolve customer issues and concerns.
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Provide product training, support, and updates to clients.
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Collaborate with internal teams to meet customer needs and improve service delivery.
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Maintain records of client interactions and feedback for continuous improvement.
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Drive renewals, upselling, and referrals through relationship building.
Qualifications:
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Bachelor’s degree in Business, Marketing, or a related field.
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1–3 years of experience in customer success, account management, or support roles.
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Strong communication, problem-solving, and relationship management skills.
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Tech-savvy with the ability to quickly learn product features and platforms.
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CRM tool knowledge (e.g., Salesforce, Zoho, HubSpot) is a plus.